Someone’s loss is another’s gain.
While business has boomed for companies offering alternative means of delivering parcels and letters, South African Post Office branches countrywide are virtually deserted serve for an odd pensioner or one or two people coming to renew their TV licences. emmployees while their hours away exchanging banter.
“It costs more. But if I have to pay more to ensure that my parcels are delivered on time, I will,” said an elderly woman who live at a retirement village in Northern Johannesburg.
Transform SA Online found that it costs anything between R300 and R500 to parcels. The rate is almost three or four times Post Office’s.
In a changing operating environment where customer expects more from service providers, South African Post Office (SAPO) has failed to adapt its business to new ways of doing things. This has not been helped by months of industrial action by its staff, has deflated customer confidence.
